Privacy and Cookies Statement
Contact us: 01503 262990
- what information we collect from you
- why we collect it
- how we store and use it
- when and with whom we share it
Information that you provide
When you provide information to us, whether by way of email, enquiry form or telephone you accept that we store that information in order to fulfil your requirements and as required by law.
- we DO NOT sell, distribute or lease your information to third parties.
- we WILL NOT share your information with third parties unless we have your permission or are required to do so by law.*
What we collect online
We may collect the following information:
- your name
- your contact details such as email address, phone number, street address, specific enquiry details and your computer IP address.
Why we collect this information
We require this information to understand your needs and provide you with service, and in particular:
- to be able to respond to your contact requests
- to provide services requested
How long we keep this informationWe retain this information until we have fulfilled your needs, and for internal record keeping for a period of no longer than 3 years beyond that.
Financial TransactionsFor online bookings we normally require a deposit equivalent to the first nights accommodation. This can be paid securely online as part of the booking process provided through Angelfish. If you would like to pay over the phone or by an alternative method please telephone us on 01503 262990.
Overall SecurityWe are committed to ensuring that your information is secure. All personal data is stored in a secure, password protected environment.
A cookie is a small text file that is saved to the hard drive of your computer when you use a website. Most browsers allow you to reject some or all cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a serious negative impact upon the usability of many websites.
Apart from the above our website uses ONLY the following cookies…
Google Analytics Cookies
StatCounter Analytics Cookies
We use a StatCounter Cookie to determine whether you are a first-time or returning visitor to our website and to estimate the number of unique visits to the site. No personal information is stored in the cookie. The Cookie is persistent with a life of 5 years. You can refuse all StatCounter analytics cookies – learn more here.