Portuan Road Hannafore West Looe Cornwall PL13 2DN

Privacy and Cookies Statement

Contact us: 01503 262990

Privacy Policy (Updated May 2018)

We’ve updated our privacy policy to make it easier for you to understand:

  • what information we collect from you
  • why we collect it
  • how we store and use it
  • when and with whom we share it

We are committed to ensuring that your privacy is protected. If you provide information by which you can be identified when using this website, then it will only be used in accordance with this privacy policy.

Information that you provide

When you provide information to us, whether by way of email, enquiry form or telephone you accept that we store that information in order to fulfil your requirements and as required by law.

  • we DO NOT sell, distribute or lease your information to third parties.
  • we WILL NOT share your information with third parties unless we have your permission or are required to do so by law.*
  • you can also opt out of our use of Cookies as detailed below
* Our online availability / booking system is provided by Angelfish via their website and systems – you can view their privacy policy here: https://www.angelfishsoftware.com/privacypolicy 

What we collect online

We may collect the following information:

  • your name
  • your contact details such as email address, phone number, street address, specific enquiry details and your computer IP address.

Why we collect this information

We require this information to understand your needs and provide you with service, and in particular:

  • to be able to respond to your contact requests
  • to provide services requested

How long we keep this information

We retain this information until we have fulfilled your needs, and for internal record keeping for a period of no longer than 3 years beyond that.

Financial Transactions

For online bookings we normally require a deposit equivalent to the first nights accommodation. This can be paid securely online as part of the booking process provided through Angelfish. If you would like to pay over the phone or by an alternative method please telephone us on 01503 262990.

Overall Security

We are committed to ensuring that your information is secure. All personal data is stored in a secure, password protected environment.


Cookies

A cookie is a small text file that is saved to the hard drive of your computer when you use a website. Most browsers allow you to reject some or all cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a serious negative impact upon the usability of many websites.

When you first visit our website (or return after more than 1 month) you will bes asked to confirm acceptance of our cookies. You must allow cookies if you choose to use our on-line availability and booking system. This is provided by Angelfish Software and you will find their cookie policy statement here.

Apart from the above our website uses ONLY the following cookies…

Google Analytics Cookies

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website so that we can make improvements. Google will store this information. Google’s privacy policy is available at: www.google.com/privacypolicy.html 

StatCounter Analytics Cookies 

We use a StatCounter Cookie to determine whether you are a first-time or returning visitor to our website and to estimate the number of unique visits to the site. No personal information is stored in the cookie. The Cookie is persistent with a life of 5 years. You can refuse all StatCounter analytics cookies – learn more here.